Refund policy
Return & Refund Policy
At ChangeKart, we want you to be completely satisfied with your purchase.
📦 Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition you received it
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It must include original packaging and tags
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Proof of purchase (receipt or order confirmation) is required
To start a return, contact us at:
📧 changekart62@gmail.com
Once your return request is approved, we will provide a return shipping label along with instructions.
⚠️ Items sent without prior approval will not be accepted.
⚠️ Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.
🚫 Non-Returnable Items
We do not accept returns for:
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Perishable goods (food, flowers, plants)
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Customized or personalized products
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Personal care items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you're unsure whether your item qualifies, feel free to contact us.
🔄 Exchanges
To exchange an item, please return the original product first. Once the return is accepted, you can place a new order for the desired item.
💰 Refunds
After we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: within 7 business days
Please note: Your bank or payment provider may take additional time to reflect the refund.
If you haven’t received your refund after 7 business days of approval, contact us at:
📧 changekart62@gmail.com
Thank you for shopping with ChangeKart!