Terms of service

Return & Refund Policy

At [STORE NAME], we want you to be completely satisfied with your purchase. If you receive the wrong size, a damaged product, or simply need to return your shoes, we're here to help.

1. Return Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have the original box, packaging, tags, and accessories.

  • Not have any marks, stains, scratches, or signs of use.

  • Be accompanied by your order number or proof of purchase.

2. Size Exchange

If you ordered the wrong size, you can request a size exchange within 7 days of delivery, subject to availability.

The shoes must be completely unused and returned in their original packaging.

If the requested size is unavailable, you may choose another available size or request a refund, subject to the terms of this policy.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Photos of the product.

  • Photos of the packaging.

  • A brief description of the issue.

After verification, we may offer a replacement or refund.

For products that arrived damaged or were incorrectly shipped by us, we will cover the applicable return shipping cost.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the shoes are unused and meet our return conditions.

Return shipping costs for change-of-mind returns may be paid by the customer.

5. Products That Cannot Be Returned

Returns may not be accepted for:

  • Shoes that have been worn outdoors.

  • Products showing signs of use, dirt, stains, or damage caused by the customer.

  • Products without the original packaging.

  • Products damaged after delivery due to improper use.

  • Products marked as Final Sale or otherwise identified as non-returnable.

This does not limit any rights that customers may have under applicable consumer protection laws.

6. How to Request a Return

To request a return:

  1. Contact us at [EMAIL ADDRESS / WHATSAPP NUMBER].

  2. Provide your order number and reason for the return.

  3. Send photos if requested.

  4. Wait for return instructions from our team.

  5. Pack the product securely with its original packaging.

  6. Ship the product using the return instructions provided by us.

Please do not send a product back without contacting us first.

7. Refunds

Once we receive your returned product, it will be inspected.

If the return is approved, the refund will be processed within [5–7 business days].

Refunds will generally be made to the original payment method where applicable. For Cash on Delivery orders, we may request the customer's bank account or other payment details required to process the refund.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

8. Return Shipping Charges

  • Wrong, damaged, or defective product: We will cover the applicable return shipping cost.

  • Change of mind or incorrect size: Return shipping may be paid by the customer.

  • Exchange: Shipping charges, if any, will be communicated before the exchange is processed.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once the order has been shipped or fulfilled.

10. Contact Us

For return, exchange, or refund questions, please contact us:

Store: [change kart]
Email: [silvermis897@gmail.com]
Phone/WhatsApp: [9048132437]
Business Address: [change kart]

We reserve the right to inspect returned products and determine whether they meet the conditions of this return policy. Nothing in this policy is intended to remove or restrict any rights provided to customers under applicable law.