Shipping policy

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we aim to deliver your order safely and as quickly as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

Orders are usually processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

2. Delivery Time

Estimated delivery times are:

  • Within Kerala: 2–5 business days

  • Other parts of India: 3–7 business days

  • Remote locations: 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions. Any applicable conditions will be displayed on the website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number through email, SMS, WhatsApp, or your order page.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been shipped.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

  • Name

  • House/Building number

  • Street

  • City

  • State

  • PIN code

  • Phone number

We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete delivery information.

6. Delayed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Transportation disruptions

  • Incorrect address information

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at [EMAIL ADDRESS / PHONE NUMBER].

7. Failed Delivery

If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, provides an incorrect address, or refuses the delivery, additional delivery charges may apply if the order needs to be shipped again.

For Cash on Delivery orders, repeated refusal or failure to accept orders may result in restrictions on future Cash on Delivery purchases.

8. Damaged Packages

If your package appears visibly damaged when delivered, please take photographs or video of the package before opening it.

If the product inside is damaged, contact us within 48 hours of delivery with:

  • Your order number

  • Photos/videos of the package

  • Photos/videos of the product

  • A description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Incorrect or Missing Items

If you receive the wrong product, wrong size, or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and photographs of the package and products received.

After verification, we may arrange a replacement, exchange, or refund as applicable.

10. International Shipping

Currently, we [DO / DO NOT] offer international shipping.

If international shipping is available, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country. These charges are generally the responsibility of the customer unless otherwise stated.

 

We will do our best to assist you with any shipping-related concerns.